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Situation

Committed to manufacturing the highest quality electrical wire harnesses at the best value, Schofield Enterprises strives for continual improvement of the company ��������. products and services. Given that focus, in the summer of 2017 the company began preparing a comprehensive quality management system (QMS) in order to attain certification by the International Standards Organization (ISO). “With ISO certification,”said President Tim Splittgerber, “customers understand a robust QMS is in place. It ��������. immediate validation that says we’re serious about quality and continuous improvement.”

Solution

With guidance from �������� Manufacturing Outreach Center (MOC), Schofield Enterprises prepared their new QMS with input from all levels, production staff through leadership. Representatives from each department shared the step-by-step processes of their jobs, and ultimately, helped define best practices.

“It was a QMS implementation from the ground up,” recalls �������� MOC Project Manager Kevin Thiel, who visited Schofield Enterprises weekly to train and mentor staff. “They’re an engaged group with senior leadership that recognizes the value of a system appropriate for their needs and their customers’ needs.”

In the early stage of the project, the company organized a six-member quality management team. Within nine months, Schofield Enterprises developed formal QMS policies and procedures that are embedded within the company ��������. ERP software. As a result, the QMS now resides throughout the organization and “keeps everyone on the same page,” Splittgerber notes.

Collaborating with �������� MOC enabled Schofield Enterprises to overcome apprehension often associated with ISO certification and develop an effective QMS that addresses core elements of the ISO 9001:2015 standard.

Results

Schofield Enterprises’ QMS is now ISO 9001:2015 certified, and according to Splittgerber the company holds confidence that going forward, their QMS will help them drive their continuous improvement efforts. To date, impacts from this project include:

1. ISO 9001:2015 certification, April 2018
2. Increased revenues
3. Two ISO internal auditors on staff, trained in annual surveillance audit compliance
4. Two new prospective clients directly attributed to recent certification